CUSTOMER CARE
At PENDHU, we believe that innovation is an integral part of the experience we provide to each client. Our customer service policy underscores our commitment to excellence and exclusivity. Your opinion holds great importance for us, which is why our customer service team is dedicated to offering you personalized attention tailored to your needs. We uphold transparent and open communication at every stage, from the point of purchase to the delivery of your order. We ensure to keep you informed about the status of your order, delivery times, and any pertinent updates.
Our support team is available Monday to Friday, from 10:00 am to 5:00 pm, providing continuous assistance to address your questions and resolve any concerns. We guarantee a response to your request within 24 hours. Feel free to reach out to us through our email at hello@pendhu.com or via the chat on our official page.
At PENDHU, we are dedicated to providing you with a distinctive and personalized experience.
PRIVACY & SAFETY
At PENDHU, safeguarding customer privacy is paramount. Our privacy policy outlines how we collect, use, and protect your data in compliance with regulations. We collect registration and payment details for order processing, and usage data for service personalization. Information is shared with trusted third parties solely for order fulfillment, with explicit consent for marketing purposes. We use cookies to enhance website experience, and employ stringent security measures to protect data. You have rights to access, correct, or delete your information, and control communication preferences. Policy changes will be communicated, and we ensure compliance with data protection laws.
At PENDHU, we deeply appreciate the trust you place in us and strive to protect your privacy transparently and securely.